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Affected versions
This article applies to all versions of Suitcase Fusion.
Symptoms
When you open Suitcase Fusion and enter your email address, you get a message: "Your demo has expired. Please purchase a license to continue using Suitcase Fusion".
Solution
Suitcase Fusion displays this error when our servers can't find a valid Suitcase Fusion or Suitcase TeamSync license seat assigned to the email address.
I just bought a new Suitcase Fusion or TeamSync subscription
New subscriptions may take up to an hour to show up on your account.
If you buy a single-seat subscription for Suitcase Fusion, we assign the license seat to the email address you used to buy the subscription. Make sure that's the email address you use to log in to Suitcase Fusion.
If you used a different email address to buy your subscription, or if you bought a multi-seat subscription, the license manager of the subscription can assign a seat to your email address. For more information, go to Assigning Suitcase Fusion seats to users.
Someone invited me to an existing subscription
If you haven't received an invitation email, double-check that the license manager sent the invitation to the correct email address.
I renewed my subscription after it expired
Automatic subscription renewals are processed in batches during the day. If you've updated your payment method or changed your subscription to auto-renew, we'll process it during the next batch.
To reactivate your subscription immediately, go to your Subscriptions page. Turn off auto-renew, then select Renewal from the dropdown menu.
After you reactivate your subscription, you can turn auto-renew back on.
None of these situations apply to me
If you still can't log in to Suitcase Fusion, you can submit a support request.