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Affected versions
This article applies to all versions of Connect Fonts.
Why should I set up exclusions for Connect Fonts?
Some antivirus products interfere with Connect Fonts when activating and deactivating fonts. If you see problems while working with fonts in Connect Fonts, you should set Connect Fonts as an allowed application (sometimes called "whitelisting") in your antivirus product to avoid conflicts.
Files and folders to exclude for Connect Fonts for Mac
The following folders should be set as ignored or allowed in your antivirus product; a "~" at the start of a path refers to your home folder (usually /Users/username/). Refer to the documentation for your specific antivirus product for details.
- /Applications/Connect Fonts.app
- ~/.Extensis/
- ~/Library/Extensis/Connect Fonts/
- ~/Library/Extensis/Suitcase Fusion/ (if you upgraded from Suitcase Fusion)
Files and folders to exclude for Connect Fonts for Windows
The following folders should be set as ignored or allowed in your antivirus product. Refer to the documentation for your specific antivirus product for details.
- %LOCALAPPDATA%\Extensis\
- C:\Program Files\Extensis\Connect Fonts\
"%LOCALAPPDATA%" refers to a hidden folder in your home folder (usually C:\Users\username\AppData\Local\). To open a hidden folder in File Explorer, enter the complete path in the address bar.
To see hidden files and folders by default:
- Open a File Explorer window
- Click the View tab
- Check the checkbox for Hidden Items
