Description of Issue
When I try to open Suitcase Fusion for Mac OS, I get the following error message:
When I go to /Users/username/Library/Logs/Extensis/Suitcase Fusion Logs/ and open the Suitcase Fusion_SDK.log, I see messages like:
[MystiqueFacade] [Error] Error='GFileSystem::kFileIsLocked' File='/Volumes/Server_HD_2/fs-buildbox-release/font-client/core-agent/font-sdk/src/GMystiqueFacade.cpp' Line=568 Expression='GFileSystem::OSCreateDirectory(vaultPath, true)' Code='167776261'
[MystiqueSDK] [Error] Error='GFileSystem::kFileIsLocked' File='/Volumes/Server_HD_2/fs-buildbox-release/font-client/core-agent/font-sdk/src/GMystiqueSdk.cpp' Line=212 Expression='GMystiqueFacade::CreateFontVault(vaultSpec)' Code='167776261'
[MystiqueSDK] [Error] Error='GFileSystem::kFileIsLocked' File='/Volumes/Server_HD_2/fs-buildbox-release/font-client/core-agent/font-sdk/src/GMystiqueSdk.cpp' Line=340 Expression='GetDatabaseSpec(actualProductMode, skipSchemaVersionCheck, fsDatabase)' Code='167776261'
An error occurred initializing the agent: 167776261 (GFileSystem::kFileIsLocked)
If you do not see these error messages, then see Error: Could not open the Font Vault at the location “”. (Mac).
Description of Environment
This happens in all versions of Suitcase Fusion for Mac OS, on all supported versions of Mac OS.
How to Resolve the Issue
Verifying and fixing the user permissions on the user’s home folder
See the Apple support article Resolve issues caused by changing the permissions of items in your home folder for information on resetting the permissions on your user home folder.
If those instructions do not resolve the issue, you should verify that the permissions on the Extensis folder and its files are subfolders are correct.
Verifying and fixing the user permissions on the Extensis folder in the Terminal
- Open the Terminal application
- Enter the following command and press Enter: sudo chown -Rf `id -u`: ~/Library/Extensis
- Enter your Mac OS password and press Enter
You may see bullets, key icons, or nothing as you type your Mac OS password, depending on the version of Mac OS you are using. This is normal.
Verifying and fixing the user permissions on the Extensis folder in the Finder
NOTE: In Mac OS X 10.7 and later the user’s Library folder is not visible in the Finder. To reach the Library folder, hold the Option key down and click on the Go menu in the Finder; there will now be a “Library” menu option with no keyboard shortcut.
Selecting “Library” takes you to the user’s Library folder.
- Select the Extensis folder and go to File > Get Info
- Scroll down to the Sharing & Permisisons panel; if the panel is collpased, click the triangle button to expand it
Make sure that your user account has read and write permissions to the Extensis folder. If it does not, select the entry for your user account and pick “Read & Write” from the dropdown menu.
Once you have made sure your user account has the correct permissions, you can apply them to the files and subfolders in the Extensis folder.
- Click the lock in the lower left-hand corner and enter a Mac OS administrator username and password
- Click the gear button and select “Apply to enclosed items”; a dialog will appear asking you to confirm you want to apply permissions
- Click OK
Cause of the Issue
If Suitcase Fusion does not have permission to open the database in the font vault, or open the folder that the font vault resides in, you will see the error message displayed above.
User permissions might change when you upgrade to a new version of Mac OS or migrate your files to a new user account.