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Troubleshooting type core issues in Universal Type Client 6 (Mac)

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Jeff
  • Updated

Problem

I can’t open Univeral Type Client for Mac OS; error messages refer to the type core or FMcore being unable to start.

Environment

This article applies to Universal Type Client 5 and earlier versions, on all supported versions of Mac OS.

Resolution

This article covers general troubleshooting steps for when you can’t launch Suitcase Fusion or UTC, and are getting error messages referring to the type core or FMcore being unable to start.

After each set of steps, try opening Suitcase Fusion or UTC.

NOTE: In Mac OS X 10.7 and later the user’s Library folder is not visible in the Finder. To reach the Library folder, hold the Option key down and click on the Go menu in the Finder; there will now be a “Library” menu option with no keyboard shortcut.

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Selecting “Library” takes you to the user’s Library folder.

Removing the contents of the .Extensis folder

  1. In the Finder, choose Go > Go To Folder
  2. In the "Go to the folder" field, enter "~/.Extensis" and click Go
  3. Drag the FMCore folder to the Trash

go-to-extensis-folder.png

Reset the user preferences

Go to /Users/Username/Library/Preferences/ in the Finder and drag the following files, if present, to the Trash:

  • com.extensis.SuitcaseFusion.db
  • com.extensis.SuitcaseFusion2.plist
  • com.extensis.SuitcaseFusion3.plist
  • com.extensis.SuitcaseFusion4.plist
  • com.extensis.SuitcaseFusion5.plist
  • com.extensis.UniversalTypeClient.db
  • com.extensis.UniversalTypeClient.plist

Create a new font vault in Suitcase Fusion

Go to /Users/Username/Library/Extensis/Suitcase Fusion/ in the Finder. Drag the Suitcase Fusion.fontvault to the desktop. When you launch Suitcase Fusion, it will create a new font vault.

If you have to collect your fonts out of the old font vault:

  1. Control-click on the Suitcase Fusion.fontvault on the desktop and select Show Package Contents
  2. Open the SA folder and drag the “l” folder to the desktop
  3. From the desktop, drag the “l” folder to your Font Library in Suitcase Fusion

Create a new user datastore in Universal Type Client

Go to /Library/Extensis/UTC/ in the Finder. Select any folders present and drag them to the Trash. When you launch UTC, it will create a new user datastore; after you enter your username and password, UTC will sync with Universal Type Server and download your workgroups, sets, and fonts.

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