Return policy by product:
Suitcase Fusion: can be returned within thirty (30) days of purchase if purchased direct from Extensis.com
Suitcase TeamSync: subscriptions can be cancelled and refunded within fourteen (14) days of purchase.
Annual Service Agreements: (sometimes also referred to as ASA or Maintenance) can be returned with within fourteen (14) days of purchase.
Return Policy Overview: The full text of our return policy is available here.
Initiate a return:
If you need to return your purchase and are within the acceptable return window, please do the following to initiate the return.
- Log in to your Extensis.com account
- Submit an online ticket requesting a refund.
- Once processed, Customer Service will email you a PDF of your return confirmation. In most cases, the refund should be processed within one business day.