If you are the License Administrator for your organization’s TeamSync subscription, you can renew and update your billing information through your Extensis.com account.
Subscription Plan Renewal Information
Identifying the Administrator: If you purchased a subscription and are the primary contact for the product registrations, you are the License Administrator and can access the renewal information through your Extensis.com account.
Automatic Renewal: Annual TeamSync subscriptions purchased through the Extensis.com store renew automatically. The credit card is charged at the end of each subscription term per the renewal agreement accepted in the Extensis Store. Notifications are emailed to the License Administrator prior to the renewal date. Additionally, a receipt will be sent once the card on file has been charged. To cancel automatic renewal, see Cancel Auto Renewal.
Manual Renewal: TeamSync subscriptions that do not renew automatically can be renewed manually as early as 30 days prior to expiration. This is done in the My Products section of your Extensis account. For instructions on accessing your My Products page see Update Billing Information On Your Subscription. To avoid potentially losing access to your software or services, it is important to renew your subscription before the expiration date. Notifications are emailed to License Administrators 30, 15, 7, and 1 day prior to expiration.
Expired Subscriptions: If your subscription has expired within the last 30 days, you can still renew manually from the My Products Page by selecting Suitcase TeamSync, then Renew Subscription and complete the purchase.
Decreasing Client Count: You can decrease your TeamSync user count within 30 days of the subscription renewal date. To decrease the total user count for your TeamSync subscription, you will first need to free up your assigned licenses, so that you only have as many assigned to users and Admins as you intend to keep. Once you remove your unneeded users from the license, do a manual TeamSync renewal through your account on Extensis.com. When you select to manually renew your subscription on the store, you will be able to reduce the quantity, and proceed to finalize the order.
Note: Make sure this is done at least a day before the subscription is supposed to auto-renew.
Declined Card Payments: If there is an issue with the card, Extensis will notify the License Administrator by email. They will need to update the payment information associated with their TeamSync subscription.To avoid potentially losing access to your software or services, it is important to update the payment information before the subscription expiration.