When the Extensis font activation plugin is installed, Adobe After Effects project(s) unexpectedly closes and reopens, losing recent changes.
This issue may occur if:
- You attempt to "convert to editable text" during the importing of a file
- You import one After Effects project into another. In this case, the main project is closed and reopened without saving your changes or importing the target project
Description of the Environment
This affects all CC2017 versions of Adobe After Effects running on Windows based operating systems. This includes all current versions of the Extensis font activation plugins for After Effects in Suitcase Fusion and Universal Type Client.
Solution (Coming soon)
Extensis is currently working to address this issue. Please check this knowledge base article for a download link, or contact the Extensis Support Team using the contact information below if you want to be automatically notified.
As a temporary solution you may disable/remove the Extensis plugin using the follow steps: