Description of the issue
Projects in After Effects unexpectedly close and reopen when the Extensis font activation plugin is installed.
In order to get After Effects to recognize fonts that Suitcase or Universal Type Client has auto-activated, the plugin must close and re-open a project after font activation is completed.
During the project re-open process you may encounter a white screen or quick blink as the project is reloaded.
This issue has been reported, but shouldn’t cause any harm to your After Effects project.
Description of the Environment
The issue affects the font activation plugins on the macOS in After Effects CC2017 for the following Extensis products:
- Suitcase Fusion 7
- Universal Type Client 6
Solution (coming soon)
Extensis has filed a request with the Adobe After Effects Team and is pursuing a more integrated solution for handling font activation. An update to the plugin will be made available soon as an alternative solution is possible.
If you prefer not to experience this issue you can temporarily disable the plugin until an update is made available.
Follow these instructions to disable the AE font activation plugin:
Please check back here for updates. Or, contact the Extensis Support Team using the contact information below if you would like to be automatically notified: