There are two ways to change your password
1) If you are a user on a subscription, you can change your password on the web platform for the application:
- Log into connect.extensis.com
- Select the Avatar ( the circle with initials in the top right corner) > Preferences
- You will be asked to type your existing password
- Then type in and confirm the new one.
- The "Update Password" button will activate when your passwords match and all of the rules have been validated
- Click "Update Password"
2) If you are on our main website ( extensis.com ), you can also change your password.
- Visit extensis.com.
- Click Login at the top right corner > Existing Customer.
- Under Returning Customers, enter the email address and password for your Extensis account
- Select "Login"
- Once logged in, click the person avatar in the upper right corner and select Change Password
- Enter in your existing password ( be it the temporary password that we sent you or the password that you want to change ).
- Confirm the new password.
- Select "Create New Password"
- If you forgot your password / did not receive a password email from Extensis -OR- need to RESET your password, click the Forgot Password link.
- NOTE - if you receive an error using the "Forgot Password" form, please submit a Support Request with us. Let us know what the error was, what login you were trying to reset and where you received the error.