Issue

When a user has been added to a new workgroup, or a new user is not seeing any workgroups showing up in the Universal Type Client application

Environment

This can happen in all versions of Universal Type Client for MacOS and Windows OS computers.

Cause

This is typically due to a network synchronization issue or a connection issue to the Universal Type Server, or a stale connection between the server and the Universal Type Client application.

Solution

If the client machine IS able to connect to the Universal Type Server from the client application, then try the following reset on the Type Client application:

Windows:
Hold down the Shift key and select Server -> Synchronize. This invokes "Synchronize & Reset"

Mac:

On a Mac client try holding down the ALT/Option key then choose 'Synchronize & Reset' from the Server menu.