Fonts in Safari, Google Chrome, Outlook, Mac Mail or other applications display incorrectly when Universal Type Client is running.
Some Universal Type Client users have reported text rendering issues on certain websites and in applications when fonts are active in Universal Type Client. If you're seeing font substitution, garbled fonts, incorrectly bold fonts, or hieroglyphics similar to the screenshot below:
Then your application is confused and is displaying a font that is either currently active or was used recently, instead of the system font that the application is requesting. There are several ways to address this issue (The first three steps usually resolve the issue):
1) Deactivate all Arial Fonts in your Universal Type Client Font Workgroups
If a duplicate Arial Regular (Postscript name = ArialMT) exists and your Font Workgroups and your System Fonts folder, you will encounter issues where fonts show as questions marks "?".
Screenshot with Arial Deactivated in Font Workgroup
Screenshot with Arial activated in Font Workgroup (Safari is now displaying question marks).
2) Deactivate all Fonts in your Universal Type Client Font Workgroups
If duplicate fonts exist in your Font Workgroups and your System Fonts folder, you will encounter issues where fonts show as questions marks "?".
If deactivating your fonts resolves the issue, click the link below to see our "Font Management Best Practices Guide":
3) Clear System Font Caches
If text in your web browser still looks strange, use Universal Type Client to Clean Font Caches (Mac version only). From Universal Type Client File menu select Clean Font Caches. This will purge your system font caches. Once this is complete, restart your Mac.
4) Minimize your system fonts
Try minimizing your system fonts by following the recommendations appropriate for your operating system:
Please use this guide to minimize your macOS system fonts.