Articles in this section

See more

How do I get a new Express Server 9.5 license code?

Avatar
Jeff
  • Updated

Products affected:

Express Server 9.5

Summary of problem:

Previous versions of Express Server allowed you to continue using the same license code after an upgrade. Express Server 9.5 requires a completely new license format that is incompatible with older Express Server license codes. LizardTech provides a new 30-day trial license to allow Express Server to function until a new license code is obtained. After this trial period expires Express Server will no longer function. Make sure to follow the process below as soon as possible after upgrading to avoid any server interruptions.  If you want to obtain a new license code before upgrading, refer to the Can I get a new Express Server 9.5 license code before upgrading? knowledge base article.

IMPORTANT NOTE: You must have a current support agreement with LizardTech in order to receive a new license code. If you are not sure about your support agreement status please contact the sales rep in your area.

Process:

Request a license code on Windows:

  1. Open the Express Server Manager by directing a browser to https://<server name>:<https port*>/ExpressServerAdmin (You can also get here by clicking Start > AllPrograms > LizardTech > Express Server > Express Server Manager)
  2. Click Statuson the top navigation bar. The Status page opens.
  3. Click Detailsnext to the Licensing information. The Licensing Details dialog appears displaying the Locking Code.
  4. Click the Purchase or activate an Express Server license This link will take you to a product activation form.
  5. Fill out the product activation form and write this is an Express Server 9.5 upgrade in the notes. Make sure to include your locking code on this form.Failing to include the locking code will delay your new license.
  6. Click submit. You will receive a response from LizardTech within one business day.

Request a license code on Linux:

  1. Open the Express Server Manager by directing a browser to https://<server name>:<https port*>/ExpressServerAdmin
  2. Alternately use the command line to browse to the bin directory of the directory where Express Server is installed (the default is /usr/local/LizardTech/licenseserver/bin)
  3. Run the "echoid" program ./echoid
  4. The program will return the locking code.
  5. Click the Purchase or activate an Express Server license This link will take you to a product activation form.
  6. Fill out the product activation form and write this is an Express Server 9.5 upgrade in the notes. Make sure to include your locking code on this form.Failing to include the locking code will delay your new license.
  7. Click submit. You will receive a response from LizardTech within one business day.

*This is the HTTPS port that Tomcat runs on, configured during installation. By default this is Port 8443.