This issue is resolved in the latest versions of Suitcase Fusion and Universal Type Client. Please update the latest versions of these applications by visiting our Support Page:
While using Adobe Illustrator CC 2019, I get a warning dialog: “The Extensis font management plug-in couldn’t locate a running copy of the Extensis font manager. Please quit this application, start your font manager, then try again.”
This issue happens with Suitcase Fusion 9 and Adobe Illustrator CC 2019 with the Esko DeskPack plug-ins on all supported versions of Mac OS.
- Open Adobe Illustrator CC 2019
- Choose Adobe Illustrator > Preferences > General
- Check the “Use Legacy ‘File New’ interface” checkbox and click OK
NOTE - The error message may re-appear even when using these steps. This message will not affect the activation nor the performance of the auto-activation plug-in.
Cause of the Issue
The cause of the issue is still under investigation. We are working towards finding a resolution to the issue as quickly as possible and will have an update on this page when it is available.
If you require additional assistance or have question about the process or steps listed above, please contact our support team using the Trackable Service Ticket link below: