Problem
When I try to log in to Suitcase Fusion 9 for Windows, I get a spinning wheel and/or a message stating:
"We're sorry. Service is temporarily unavailable. We are working quickly to resolve the issue."
Environment
This article covers all versions of Suitcase Fusion 9 running on all supported versions of Windows.
Resolution
The most common cause of this problem is anti-virus, security, and/or firewall software.
First check and see if you have any anti-virus applications running. If you do, disable them and try to log in. If you successfully log in then this means you will have to whitelist Suitcase Fusion in the AV software.
If disabling the AV doesn't help, then it is likely the Windows firewall.
- Open Windows Settings and select Update & Security
- On the left-hand side, select Windows Security then "Firewall & network protection"
- Near the bottom, click "Allow an app through firewall"
- Make sure Suitcase is listed and can be accessed on Domain and Private networks.
