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"Universal Type Client 7.0.3.pkg" can't be opened because Apple cannot check it for malicious software when attempting to install Universal Type Client on Mac OS X 10.15

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Matt
  • Updated

Problem

User receives error: "Universal Type Client 7.0.3.pkg" can't be opened because Apple cannot check it for malicious software when attempting to install Universal Type Client on Mac OS X 10.15

Screen_Shot_2019-10-09_at_1.53.30_PM.png

Environment

This issue happens with Universal Type Client 7.0.3 on Mac OS X Catalina 10.15

Cause

Due to new security measures in Mac OS X 10.15 the OS requires that the installer be signed by Apple in order to be scanned for Malware

Resolution

Clicking "Ok" should prompt the software to install regardless. If you find that the installer will still not run:

  1. Right click the Universal Type Client 7.0.3.pkg file
  2. Select "Open"
  3. Click "Open" when the window prompts

As long as the software was downloaded directly from our website there should be no concern about malware.

For additional information on Mac OS X 10.15 compatibility and Universal Type Client 7, please visit this page

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