We can migrate your data for you using a recent backup file from UTS 7. We don't support migrating data from backup files created in older versions of UTS.
Make sure the backup contains the workgroups you want to migrate to Connect Fonts; remove any workgroups you don't want migrated. Workgroup names should only use alphanumeric characters and spaces.
Do your UTS users have full names and email addresses?
Make sure that each user account in UTS has a first name, last name, and valid email address in the Email field for their account. Each user must have their own email address.
Do you have any PostScript Type 1 fonts on your UTS server?
Type 1 fonts are not migrated to Connect Fonts during the migration process. If PostScript fonts are needed in Connect Fonts, you can manually export your Type 1 fonts out of UTC and into the Connect Fonts for Desktop app by following the steps here: Exporting PostScript fonts from Universal Type Server to Connect Fonts. For information on finding out how many Type 1 fonts you have in UTS, go to Identifying PostScript Type 1 fonts in Universal Type Server.