Connect Fonts: Frequent Asked Questions (FAQs)

What is Connect Fonts?  

• Connect Fonts is a cloud-based font management system for everyone. From individual designers to global teams. Connect fonts allow you or your team to access all your fonts in one place 

What happened to Suitcase Fusion and Suitcase TeamSync? 

• Suitcase Fusion and Suitcase TeamSync have become Connect Fonts. Connect Fonts works in conjunction with Connect Fonts Desktop (previously Suitcase Fusion/Suitcase TeamSync) to synchronize all your fonts to the cloud 

How is Connect Fonts different from Connect Fonts Desktop (previously Suitcase Fusion)? 

• Connect Fonts is a Cloud-based font management accessible through a web-browser 
• Connect Fonts offers unique features such as automated font pairing suggestions, intuitive search, and more unique features coming soon: 
  • To learn more about Connect Fonts click Here

How do I access Connect Fonts? 

1. Open your favorite web browser and navigate to: https://connect.extensis.com  
2. Enter your Extensis credentials (email and password) and Login 
   • Forgot your password? No worries. Select the Forgot Password link on the Login screen 

Who is eligible to use Connect Fonts? 

• All current and new Suitcase Fusion and Teamsync subscribers now have access to Connect Fonts 

Can others on my team access Connect Fonts? 

• Absolutely. If your subscription already allows them access to the Connect Fonts Desktop application, they will use the same instructions found under the heading of “How do I access Connect Fonts?” 

When should I use Connect Fonts on the web vs. the Connect Fonts Desktop client? 

• For a substantial percentage of your daily tasks, Connect Fonts supplies everything you need to activate, search, and organize your fonts 
  • The Connect Fonts Desktop application is needed for: 
    • Installing auto-activation plug-ins 
    • And keep the core font management application running, enabling font activation 

Why does Connect Fonts need Connect Fonts Desktop (previously Suitcase Fusion) to be installed? 

• The Connect Fonts Desktop application runs the necessary background processes needed to activate and deactivate fonts for our web-app and the auto-activation plug-ins 
• This background process is always running and DOES NOT require the desktop application to be opened – Just installed 

How do I make my font libraries appear in Connect Fonts? 

• For Personal/Local libraries in the Connect Fonts Desktop, please follow these directions: 
  • Creating a shared Personal/Local Library 

• Creating Team libraries, please use the following instructions: 
  • Creating shared Team Libraries 

How do I get support for Connect Fonts or Connect Fonts Desktop? 

• For the Web Application 
  • Click the Robot in the lower right corner and choose from the following: 
    • Help Center – Help Articles for Connect Fonts 
    • Technical Support – Contact our Technical Support team 

• For the Desktop Application 
  • Click the HELP menu and select: 
    • Connect Fonts Help – Online user guide for the Desktop application 
    • Support Knowledge Base – Helpful tips, tricks, and support articles 
    • Contact our Support Team: 
      • https://help.extensis.com/hc/en-us/requests/new