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In this article we will discuss why the Universal Type Client may not add fonts or workgroups when added to a clients profile.
What symptoms would you see?
When adding fonts to a specific workgroup(s), you may not see these fonts added to another user(s) within the same workgroup.
Or, a client machine might have recently been added to a Workgroup of fonts and this Workgroup(s) are not displaying after they have been added on the server side.
What versions or environments might this happen?
This can happen in all versions of Universal Type Client and Type Server for MacOS and Windows OS computers.
What is causing this issue?
Typically we see this issue due to network synchronization issues or a connection issue to the Universal Type Server.
This connection issue creates a stale connection between the server and the Universal Type Client application. This means the communication between the server and the client machine are not communicating/synchronizing properly even when told to "synchronize" from the client menu.
- Verify that the client machine has a connection to the Universal Type Server from the client application. This can easily be seen in the menu bar or application bar of the client application. A non-connected machine will display 'Server Unavailable' or 'Not Connected'.
If the connection is working, then try the following reset on the Type Client application:
For Windows: Hold down the Shift key and choose Server > Synchronize. This invokes Synchronize & Reset.
For Mac: On a Mac client try holding down the Option key then choose Server > Synchronize & Reset.
This reset will remove the current cached settings and reconnect to the server to re-establish a connection and update all of the fonts and workgroups for the client machine.
- If the above two steps do not resolve the issues, please contact our Support Team and ask about User updates or a TurboSync reset. Both of these are rare and need more discussion prior to moving forward. Please contact our Support Team here.