Getting "You have already logged in with this font vault as <email address>" when opening Suitcase Fusion (en anglais) – Extensis

Cet article n’est disponible ni en français. En consultant cet article, vous contribuez à notre réflexion sur sa traduction future.

Si vous avez besoin de plus d’aide ou si vous avez des questions relatives à l’assistance, veuillez contacter notre équipe dédiée d’assistance en français à l’aide de ce formulaire : https://help.extensis.com/hc/fr/requests/new

Issue

You get an error: "You have already logged in with this font vault as <email address>. To login as a different user, you will need to create a new vault or select the location of that user's vault."

Description of the environment

This happens in all versions of Suitcase Fusion and with all supported version of macOS and Windows.

Cause

When you first install and login to Suitcase with your email address and associated password a permanent link is created between that address and your font vault (where your fonts are stored). We refer to this as the UUID (Unique User ID).

This error will occur regardless of whether you have a license assigned or if you are using the correct credentials to log to Suitcase with.

Solution

You need to decide which email address you want to use to login to Suitcase with.

If you intend to start using Suitcase with a new email address because your email address has changed, please contact the Technical Support team to amend the address listed against your profile. It’s currently not possible to change this on the portal. Please don’t try and set up a new account with the new address as it’s not possible via the portal to re-assign your existing subscription to the new account.

If you are a new user assigned to Suitcase and you want to use the fonts from the previous Suitcase user, then you need to navigate to the existing font vault and drag it to the desktop:

Instructions for macOS

Quit Suitcase and close any running Adobe apps
Ensure that FMCore isn’t running under Activity Monitor
Launch Finder, select the Go dropdown menu, press the alt key on your keyboard to make Library appear and then select Library
Navigate to the Extensis folder
Drag the Suitcase Fusion.font vault file to the desktop
Restart Suitcase, make the relevant installation choices and login with the new email address
Suitcase will be blank
Open the font vault file on your desktop with a control click and select Show Package Contents
Navigate through the SA folder to the "l" folder
Select the folders and drag these into the Local Font Library to re-import the fonts

Instructions for Windows

Quit Suitcase and close any running Adobe apps
Ensure that Extensis Font Management isn’t running under Task Manager
Open Explorer and navigate to C:\Users\username\AppData\Local\Extensis\Suitcase Fusion
Drag the Suitcase Fusion.font vault file to the desktop
Restart Suitcase, make the relevant installation choices and login with the new email address
Suitcase will be blank
Open the font vault file on your desktop
Navigate through the SA folder to the "l" folder
Select the folders and drag these into the Local Font Library to re-import the fonts

If you don’t want to retain the fonts from the previous user, or you are a previous user of Suitcase and have synced your Local Font Library to the cloud, then you can reinstall Suitcase in the following fashion (macOS users should select the option to remove the existing font vault when running the uninstaller): Uninstalling Suitcase Fusion

Articles dans cette section