What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and PayPal. You can safely enter your credit card number via our secure server, which encrypts all submitted information. Braintree, a validated Level 1 PCI DSS Compliant Service Provider, is the payment processor of Extensis.
Do you accept foreign currency?
All prices in the Extensis Store are listed in USD currency and order receipts are provided in USD. When you place your order, credit card charges are converted by your bank into your local currency and should appear on your credit card statement in that currency.
Does Extensis store my credit card information?
Extensis does NOT store credit card information on purchases made through the Extensis Store. For subscription products Extensis uses Braintree (a validated Level 1 PCI DSS Compliant Service) to securely store credit card information for auto-renewals. If you purchased TeamSync, your subscription is set to auto-renew. For more information on managing your TeamSync Subscription plan, click here.
Taxes & VAT
Extensis is headquartered in the United States and does not collect Value Added Tax (VAT) on orders where the purchaser resides outside the United States.
Within the United States, Extensis is located in Oregon and not subject to sales tax. However, we do collect tax on states we have nexus in:
- Illinois, Indiana, Maine, North Carolina, New Jersey, New Mexico, New York, Washington, Wisconsin
Effective January 2nd, 2019 we will collect tax in the following additional states to comply with new tax regulation:
- Michigan, Minnesota, Nebraska, Utah
If your organization is tax-exempt, we’ll need a copy of your 501c3 before we can process an order with the tax removed.
Not receiving order confirmation email.
You can access your purchase history by logging into your user account on the Extensis website. Order History will display any purchase receipts that were placed direct via the website. You can access product registrations via your MyProducts page.
What is your refund policy?
If your product was purchased direct from Extensis, we offer a 30-day return policy on Suitcase Fusion and a 14-day return policy on TeamSync. A full refund will be provided back to the card used on the original purchase. For more information on refunds please see our Refund Policy.
Purchasing additional licenses for other system ID (TeamSync)
To purchase additional licenses for your TeamSync subscription, the License Administrator (primary contact the software is registered to), can add clients by logging into their extensis.com account. You can add clients through the MyProducts section or directly through the Extensis store. If there is an existing TeamSync subscription associated with the logged in user, an option to add clients to an existing system ID will be presented.
Extensis Academic Requirements
If you are a student currently enrolled at an accredited college or university, you are eligible to order the academic version of Suitcase Fusion through an academic reseller. Please visit Find a Reseller. A valid academic email address will be required by the reseller to process your order.
If you are an educator or administrator with an accredited college or university, you are eligible to order the academic version of TeamSync direct from Extensis. Please contact us for further details.
Do you offer special pricing for non-profit organizations?
If you are a non-profit organization in the USA with a current and valid 501c3, you may be eligible to purchase the academic version of Suitcase Fusion and/or TeamSync. Please contact us for further details.