Affected versions
This article applies to Suitcase Fusion for Mac and Windows versions 19 (Suitcase Fusion 8) through 22 and all versions of Connect Fonts for Mac and Windows.
Symptoms
When you open Suitcase Fusion or Connect Fonts for Mac or Windows, you get one of two errors; clicking OK quits the application.
Solution
The database file in the font vault is incomplete or damaged and can't be opened. This can happen when upgrading Suitcase Fusion or Connect Fonts to a new version and the database is already damaged, or if the font vault is moved or removed while the type core is running. You must remove the old font vault and let the application create a new one.
Removing the font vault for Mac
In the Finder, select the Go menu and hold the Option key down; a Library menu option will be added. Select Library.
In the Library folder, open the Extensis folder and drag the Suitcase Fusion folder to the Desktop. The next time you open the application a new, empty font vault will be created.
Removing the font vault for Windows
- Open a File Explorer window
- In the address bar, enter
%localappdata%and press Enter - Open the Extensis folder
- Drag either the Suitcase Fusion or Connect Fonts folder to the Desktop (whichever you have)
Creating a new font vault
If you have cloud libraries enabled, Connect Fonts and Suitcase Fusion will download those libraries into the new vault automatically once you log in.
If you don't have any cloud libraries but you have a Suitcase Fusion or Connect Fonts archive, you can restore the archive to recover your font libraries. For more information, go to Restoring from a Suitcase Fusion archive.
If you only have local libraries and you do not have a Suitcase Fusion archive, you can collect your fonts out of the old font vault and add them to the new vault. You will have to recreate your font sets by hand.
Collecting the fonts from the old font vault on macOS
- Open the Suitcase Fusion or Connect Fonts folder on the Desktop
- Control-click on the .fontvault file
- Choose Show Package Contents from the dropdown menu; the font vault will open in a new Finder window
- Open the "SA" folder
- Drag the "l" folder to the Desktop
Collecting the fonts from the old font vault on Windows
- Open the Suitcase Fusion or Connect Fonts folder on the Desktop
- Open the .fontvault folder
- Open the "SA" folder
- Drag the "l" folder to the Desktop
After you've moved the "l" folder out of the old font vault, drag it into your font library under Local Libraries to add your fonts to the new font vault.