Troubleshooting and Support
Find solutions for common problems
- Finding, Removing, and using PostScript Type 1 fonts in Connect Fonts
- Font conflicts on macOS with Helvetica and other common fonts
- Fonts will not display in Adobe InDesign 17.1 and 17.2 when activated in Connect Fonts
- Troubleshooting Connect Fonts for Safari Extension
- Using the Extensis font panel in Adobe Photoshop on Macs with Apple silicon
- Antivirus, Malware & Cleaning Application Exclusions
- Cleaning font caches with Connect Fonts for Mac
- Collecting / Extracting Fonts from the Connect Fonts Font Vault
- Disabling Dark Mode support for Connect Fonts on macOS Catalina (10.15) and later
- Error "You have already logged in with this font vault as [email address]" in Connect Fonts
- Finding and removing Type 1 fonts on macOS
- FMRenderer drives up CPU and memory usage in Connect Fonts for Mac
- Font will not activate or activates for a brief moment
- Fonts deactivating in Connect Fonts / Font Display Issues in Safari, Chrome or other applications
- Getting "You have already logged in with this font vault as <email address>" when opening Connect Fonts
- Getting "Your subscription or trial has expired" when logging into Connect Fonts
- Getting an error about an incompatible Extensis plug-in when opening an Adobe Creative Cloud application
- Getting FMCore error 167776261 when opening Connect Fonts for Mac
- Getting FMCore error 16781317 when opening Connect
- Getting FMCore error 184553490 or 352325650 when opening Connect Fonts
- Getting FMCore error 33562637 when opening Connect Fonts
- Getting FMCore error 50335758 when opening Connect Fonts for Mac
- Getting FMCore error 67112974 or HOSTS error when opening Connect Fonts for Mac
- Getting “System Error” when logging into the Connect web platform (connect.extensis.com)
- Microsoft Office Documents encounter permission errors when opening - Connect Fonts
- Supported font formats in Connect Fonts
- Working with Connect Fonts for Mac and sandboxed applications such as Word, Keynote, PPT, Mail and Safari