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  1. Extensis
  2. Connect
  3. Troubleshooting and Support

Troubleshooting and Support

Find solutions for common problems

  • Finding, Removing, and using PostScript Type 1 fonts in Connect Fonts (LEGACY)
  • Font conflicts on macOS with Helvetica and other common fonts
  • Troubleshooting Connect Fonts for Safari Extension
  • Using the Extensis font panel in Adobe Photoshop on Macs with Apple silicon
  • Antivirus, Malware & Cleaning Application Exclusions
  • Antivirus, Malware & Cleaning Application Exclusions (LEGACY)
  • Cleaning font caches with Connect Fonts (LEGACY) for Mac
  • Collecting / Extracting Fonts from the Connect Fonts (LEGACY) Font Vault
  • Disabling Dark Mode support for Connect Fonts (LEGACY) on macOS Catalina (10.15) and later
  • Error "You have already logged in with this font vault as [email address]" in Connect Fonts (LEGACY)
  • Finding and removing Type 1 fonts on macOS
  • FMRenderer drives up CPU and memory usage in Connect Fonts (LEGACY) for Mac
  • Font will not activate or activates for a brief moment
  • Fonts deactivating in Connect Fonts (LEGACY) / Font Display Issues in Safari, Chrome or other applications
  • Getting "Your subscription or trial has expired" when logging into Connect Fonts (LEGACY)
  • Getting an error about an incompatible Extensis plug-in when opening an Adobe Creative Cloud application (Extensis Connect)
  • Getting an error about an incompatible Extensis plug-in when opening an Adobe Creative Cloud application (LEGACY)
  • Getting FMCore error 167776261 when opening Connect Fonts (LEGACY) for Mac
  • Getting FMCore error 16781317 when opening Connect Fonts (LEGACY)
  • Getting FMCore error 184553490 or 352325650 when opening Connect Fonts (LEGACY)
  • Getting FMCore error 33562637 when opening Connect Fonts (LEGACY)
  • Getting FMCore error 50335758 when opening Connect Fonts (LEGACY) for Mac
  • Getting FMCore error 67112974 or HOSTS error when opening Connect Fonts (LEGACY) for Mac
  • Getting “System Error” when logging into the Connect web platform (connect.extensis.com)
  • Microsoft Office Documents encounter permission errors when opening - Connect Fonts (LEGACY)
  • Supported font formats in Connect
  • Working with Connect Fonts for Mac and sandboxed applications such as Word, Keynote, PPT, Mail and Safari

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