Getting FMCore error 167776261 when opening Connect Fonts for Mac

Affected Versions

This article applies to all versions of Connect Fonts on all versions of macOS.

Symptoms

When you open Connect Fonts for Mac you get an error dialog; clicking OK quits the application.

Solution

There are two common causes with different solutions for this error.

Did you recently migrate an old computer to a newer computer using a program such as Migration Assistant or Time Machine?  If so, there could be an issue with Connect Fonts seeing an incorrect Home Directory

• Open a Support Ticket and let us know:   https://help.extensis.com/hc/en-us/requests/new

Otherwise:

A file or folder that Connect for Mac is trying to use can’t be created, read, or written to.

User permissions changes, macOS upgrades, and/or migrating user data between Macs may have caused unexpected system-level changes that Connect can’t reconcile as is, and will need to be addressed.

Purging user preferences and letting Connect create a fresh set of preference files upon reopening the app can fix this.

1. Quit Connect Fonts and any open Adobe Creative Cloud applications.

2. Open Activity Monitor (located in /Applications/Utilities/).

3. Search for the process "FMCore", select the process name, click the X in the toolbar, then click Quit when prompted:

   

4. In the Finder, choose Go > Go to Folder.

5. Enter ~/Library/Preferences/ and press Return.

6. Locate any files that begin with com.extensis and drag them to the Trash.

   

7. Restart your Mac.

8. Relaunch Connect; you will need to make some basic preference selections and enter your Mac’s admin password to reenable the auto-activation plug-ins.