This article applies to all versions of Connect Fonts on all versions of macOS.
When you open Connect Fonts for Mac you get an error dialog; clicking OK quits the application.
There are two common causes with different solutions for this error.
Did you recently migrate an old computer to a newer computer using a program such as Migration Assistant or Time Machine? If so, there could be an issue with Connect Fonts seeing an incorrect Home Directory
- Open a Support Ticket and let us know: https://help.extensis.com/hc/en-us/requests/new
A file or folder that Connect for Mac is trying to use can’t be created, read, or written to.
User permissions changes, macOS upgrades, and/or migrating user data between Macs may have caused unexpected system-level changes that Connect can’t reconcile as is, and will need to be addressed.
Purging user preferences and letting Connect create a fresh set of preference files upon reopening the app can fix this.
Quit Connect Fonts and any open Adobe Creative Cloud applications.
Open Activity Monitor (located in /Applications/Utilities/).
Search for the process "FMCore", select the process name, click the X in the toolbar, then click Quit when prompted:
In the Finder, choose Go > Go to Folder.
~/Library/Preferences/and press Return.
Locate any files that begin with
com.extensisand drag them to the Trash.
Restart your Mac.
Relaunch Connect; you will need to make some basic preference selections and enter your Mac’s admin password to reenable the auto-activation plug-ins.